Wonderful Collegue

I cant help it but to write it in here on wat i have encounter with my col. at work... I am expecting a fax from a company where they will faxed it over to our other branch as my office fax could not received fax or print from the 3 in 1 printer due to the printing problem(as per my technician when i first came to work 1.5yrs ago) we can only send fax with tat 3 in 1 printer so meaning it's now 0.5 instead of 3 in 1 printer haha...

I called up the branch staff to inform them tat i'm expecting an urgent fax from a company asking her if she received it... then she reply me back i dont know how to operate the fax... i asked her wat do u mean? she said i dont know how to use it... then i answer back WAT? then i asked her how long u working there? she said for 2weeks... then i said for the whole 2 weeks u dont know or ask on how to use it... she said i did ask him(our technician) n he just laughed at me... then i said did u let my sis know she said yes n then added tat my sis said she will be working there temporarily only once we got staff she will be transfer... ok... then i asked her if there is customer requesting to send fax to oversea... she said yes i just told them sorry as i dont know how to use the fax machine.... (i pengsan lah when i hear dis) then i asked how about receiving faxes meaning does the fax machine rings from time to time(wanna ensure that the fax machine is working prefectly)... she said yes she heard ringing from the fax machine but she just let it be(just let it keep on ringing till it stop) coz i dont know wat to do if i hear the ringing... i believe u guys can imagine oledi how is my expression on my attitude at tat time... but then i tried so hard to control it not to burst into just scolding her... it maybe her mistake for not learning how to use the machine for the past 2 weeks she's working there... but if wat she said is correct, it's also his fault for not teaching her properly that is once he teached her he got to ensured that she fully understand wat he has just taught... tat's wat i always did to my col. before when i give them training... once i done wif training i will asked them to repeat wat i hv just taught them to ensure that they fully understand so they will not answer back next time to me o another person i dont know how to use it coz was not be teached.... i had tat lesson before so i dont wanna things to be repeated again...

without any delay, i immediately call up my technician asking him if he ever training the staff on how to use the machine n he reply me back i did... i told her wat the staff told me n he reply back to me ok ok i will call her now... sounds as if in the rush i told him wait i havent finish... it's true mah i havent finish n i hate it begin interrupted when i wanna tell wat should be done n some more it's an urgent fax i'm expecting.... i told him please call her up n teach her but i m expecting tat there's no paper in the fax n i dont know if the staff understand wat i'm trying to tell her... coz from her reply seems like i'm talking alien language to her... haha i want him to call her he immediately n talk to her in tagalog to ensure tat she fully understand it... (she's filipino wat, dont tell me dont understand tagalog{i know not all filipino understand tagalog but i heard him talking to her in tagalog all the time over the phone when she experience problem)... ok he said i will call her now n teach her... ok....

i waited for around 15mins before calling her back to check if she oledi received call from him on teaching her how to use the fax n she told me he just scold me loudly n said he will come in the evening... c wat a staff i hv... i already told him it's urgent fax tat i'm expecting... which company will fax it to u in the evening... errr.... i told her ok i will go now to her place.

i quickly left the office heading to the branch n guess wat i found out... yeah no paper in the fax machine i asked her got paper give me... YES!!!! she answer me back NO paper only dis i hv (it's our company daily sales form she gave me)... errrr cool down angie... then i pointed to the fax screen did u see dis... out of paper.... so meaning we need paper in the fax machine in order to received fax... errrrr... she said i dont know... how can she know if she dont even bother to look on the display... since i'm expecting the fax i just used the only paper she had to print out the fax tat was sent earlier... YEAH good thing the 3 in 1 printer got memory.... then i teach her how to send n received fax n also tell her on how to load the paper... before i go i ensure her tat she fully understand wat i just told her... she said yes but as usual i doubt it... haha coz from her expression seems like i'm talking alien language...

Before i left there, i reminded her always to call the office for me if she encounter watever problem then i will divert to the respective personnel so as i can also do follow up... i told her she hv to follow up not tat she just inform once n tat's all... we r all humans we tend to forget things... she said yes n smile at me wif innocent look... sigh.... i dont know wat to say to her further... how can ppl like her perform good result in her working environment... her work is so damn easy oledi n yet she cant satisfied me tat she can perform well... No comments maybe i had a high expectation on my staff... haha